FAQ
Why should I buy from you?
We are one of the very few large internet jewelers to have generations of fine gemstone expertise. Further, we offer direct from the manufacturer pricing, so you are likely buying at prices that are at least 30-40% less than any of our competitors. We stand behind our ability to offer the best value on fine jewelry on the internet and back it up with a 110% refund guarantee if an accredited, GIA trained jewelry appraiser, values your jewelry for less than 125% of the purchase price up to a dollar amount of $250. Also, as we manufacture our own jewelry, you are able to customize any piece with the metal, style and gemstone of your choice.
Where is your jewelry made?
The large majority of our jewelry is made in Los Angeles, a few miles away from Hollywood. We also manufacture in Thailand and India.
Where are you located? Can I visit your office to see the jewelry?
We are located in the heart of the Los Angeles Jewelry District. We are able to keep costs to a minimum as we are an online only jeweler. Rather than have an expensive showroom, we prefer to pass the savings on directly to you.
Is there sales tax online?
Items shipped to any destination in the state of New York, New Jersey and California are subject to sales tax.
Is it safe to use my credit card?
Angara is registered with Verisign, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. All information sent to us through our website is automatically encrypted. Angara uses what is known as SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception manipulation, or recipient impersonation. We also give you a choice of transaction options when making your purchase. In addition to our Secure Checkout, you can use Google Checkout or PayPal. Or, there's always the telephone. Give us a call and one of our friendly representatives will take your credit card number and verify the details of your order.
Are shipments insured?
Yes, shipments are risk-free: We fully insure your shipment from the moment it leaves Angara to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item.
How can I get an item repaired?
Please call an Angara Jewelry Consultant at 888 926 4272 for a quote. All repairs are handled on a case by case basis.
What is your position on conflict-free diamonds?
Angara supports all industry efforts to end trafficking of conflict diamonds. We only obtain diamonds from reputable sources that comply with the international monitoring system known as the Kimberly Process, which requires manufacturers to supply retailers with documentation that their diamonds were received through legitimate channels.
Do you ship overseas?
Yes, we do, with following terms and conditions:
  • Angara offers free shipping to over 64 countries.
  • Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
  • All returns/exchanges from International destinations are to be shipped by customers at their cost with full value insurance of all items being returned. Any import duty required to be paid by Angara for such returns will be deducted from the refund to be processed for the customer.
Can I order by phone?
Yes. Please call US 888 926 4272 to speak to one of our Jewelry Advisors.
How will my order be shipped?
Angara offers free shipping to over 64 countries. For more shipping options, please go to our shipping information page.
What if I need my diamond ring resized?
We offer one free ring resizing within the first year. The customer is only responsible for return shipping.
What payment methods do you accept?
We accept American Express, MasterCard, Visa and Discover, as well as check and wire transfers sent in U.S. dollars.
How do I know if you received my order?
After you click Submit Order, you will receive a Confirmation Email for your order.
Can I customize a piece of jewelry?
Yes, at Angara.com we specialize in customized jewelry. Any of our designs can be made in any metal, any size, and can accommodate any gemstone. Alternatively, you can send in one of your own designs. If you can dream it, we can create it.
Can I choose to buy a loose diamond, loose gemstone, or a setting without a stone?
Yes.
What is the Angara 110% Refund Policy?
We guarantee exceptional value and quality. We will refund up to 110% of the purchase price if an accredited, GIA trained jewelry appraiser, values your jewelry for less than 125% of the purchase price up to a dollar amount of $250.
What is Jewelry Appraisal and why should I opt for it?
The jewelry appraisal document includes the details of the stone (carat, quality & grade) and other product specifications. It provides the documentation needed for customers to OBTAIN insurance for the item. The appraisal is an advantage because it will reflect the difference between the price offered by Angara and the market rates. All pieces of jewelry are ONLY appraised by GIA certified gemologists. Jewelry appraisals provide customers with a better understanding of what they purchased and enhances confidence in the purchase.