Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The notice period is thirty days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. by post, fax, or email).
Our address, email, and telephone number are as follows –
Address:
Angara Europe Limited
92-93 St Stephen’s Green
Dublin 2, D02 AK53
Ireland
Email: customer.service@angara.com
Phone: 1800 817367
You can use the attached model withdrawal form for this purpose, but this is not mandatory.
You can also contact us on email and phone as mentioned above.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the Withdrawal
If you withdraw from this contract, we will send you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. If you fail to return all parts of your order, we will reimburse you for the cost of the returned goods plus the proportionate delivery costs, depending on how many goods you have returned. For this repayment, we will use the same means of payment that you used in the original transaction unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. Depending on your card issuer or bank, it may take up to 10 business days for the amount to appear in your account. The repayment can however be withheld until we receive the goods back, or you have supplied us with proof that the goods have been sent back, whichever occurs earlier.
You are obliged to send back or hand over all goods to us at the address given above without undue delay, but at least within 14 days from the day on which you gave us notification of your cancellation of this contract. The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period. We bear the costs of sending the goods back. You only have to pay for any loss in value of the goods if this loss in value is due to a treatment of the goods that is not necessary for checking the nature, properties, and functionality of the goods.
The right of withdrawal does not apply to the following contracts: Contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
Special Instructions
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided both contracts form an economic unit. This can be assumed above all if we are your lender at the same time or if your lender uses our assistance in the financing. If we have already received the loan when the revocation takes effect, your lender enters into our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the aim of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal.
Return labels
Without restricting your statutory rights, we will provide you with free return labels for your return. We will send you the return slip by email. You can hand in the return in a parcel shop of the respective provider in Ireland.
Model withdrawal form
If you want to cancel the contract, please fill out the following form and send it back. To Angara INC. Linkstrasse 2, Level 8, 10785 Berlin, Germany, email: customer.service@angara.com.
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this is communicated on paper)
- Date
(*) Delete where inapplicable
Please note:
1. Please return all items with the product tags and free gifts. If you are unable to return the gift, the amount indicated on our website for the same product will be deducted.
2. If you would like to make use of your right of withdrawal, we will provide you with an RMA number that you can indicate on the return package.
3. Please make sure that you have returned all certificates together with the product. If you are unable to return the certificate, a deduction of €150 will be made.
4. Once we receive your package, we will take up to 2 to 4 business days to process your return request which will then be inspected by our Quality Assurance team.
5.In case you want to initiate returns after the completion of the 30-day return window, a 20% restocking fee will be charged. Such returns will not be eligible for a free return label. Customers will be responsible for shipping it back to the address provided by us. You can call our Customer Service team for further assistance.
Repair & Warranty
We offer the following complimentary services to ensure that your Angara Jewellery always looks brand new.
- Re-polishing and cleaning of jewellery
- Gemstone or diamond tightening
- Rhodium re-plating
- Ring-resizing
(Angara also offers one complimentary ring re-sizing within the first year of your purchase/s. The next re-sizing will cost €50 in some cases, where we need to remake the ring due to a major size difference, the charges may vary which our Customer Service team will inform you about.)
The shipping charges for all the complimentary services mentioned above will be your responsibility. To ensure product safety, you can either pay for shipping with insurance or request an insured shipping label. Insured Shipping label will cost you €35 plus taxes.
Angara will not accept any product that has already been repaired, re-sized, or engraved by another jeweler. In such circumstances, the service warranty will be considered null and void.
Cancellation and Changes in Order
We prioritize customer satisfaction and will always strive to honor a request for cancellation or changes in order. We will attempt to accommodate the requirements to the best extent possible prior to shipping. This may inevitably result in delayed delivery.
If the order has already been shipped, it will not be possible to make any changes. If you’re not satisfied with the product, we can return it once you receive the shipment. Please get in touch with us if you wish to personally collect your package. Rerouting to an alternate address will not be possible once the package is in transit.
Contact our Jewellery consultants on (353) 1800 817367 if you need more assistance with regards to cancellation or changes in your order.
Return Status
The status of your returned item can be tracked on our Online Returns page.
Alternatively, you may also contact our Customer Care Service Team on (353) 1800 817367.
