Frequently Asked Questions
General
Do I need to register to shop with you?
No, you may shop with us as a guest. However, we highly recommend registering, as it makes checkout faster and enhances your overall shopping experience.
Why should I buy from you?
We’re passionate about crafting jewellery that exceeds your expectations. Combining generations of gemstone and jewellery-making expertise with modern design, cutting-edge technology, and efficiency, we deliver masterpieces you'll treasure forever. Plus, we offer direct-from-the-manufacturer pricing, which is at least 30–40% lower than any of our competitors.
BIS Hallmark
Are all the jewellery pieces on your website BIS Hallmarked?
Absolutely! Every piece of jewellery on our website is BIS certified, ensuring the highest quality standards.
What does the BIS Hallmark signify on your jewellery?
The BIS Hallmark guarantees the metal’s purity and authenticity. It indicates compliance with the stringent standards set by the Bureau of Indian Standards.
Is hallmarking compulsory for gold coins?
No, hallmarking is not mandatory for gold coins. Although the 2019 government order requires hallmarking for gold jewellery and artefacts, gold coins are exempt. Rest assured, we exclusively source our gold coins from BIS-licensed refineries/mints.
How can I verify if the jewellery is BIS hallmarked?
Download the BIS CARE app from the Play Store or App Store. Use the HUID (Hallmark Unique Identification Number) shared with you to confirm the hallmarking.
Certification
Is your jewellery certified?
Yes, all our orders include a complimentary Angara authenticity certificate. Additionally, you can opt for a third-party laboratory certificate from IGI or SGL for an extra ₹500, which covers only the centre stone. To certify the other stones in your piece, please contact our Customer Service Team at +91-9001001313 for assistance.
How can I verify the certification?
You can verify the authenticity and certification of your jewellery product by visiting the following links. Simply, use your certificate number to see the verification report.
- SGL: sgl-labs.com
- IGI: www.igi.org
Shipping & Delivery
How can I know the status of my order?
To know the status of your order, please get in touch with our Customer Service Team on +91-9001001313.
How do I track my shipment?
Click the Track Your Order link in our website footer. Use your AWB number. We’ll also send tracking notifications via email and WhatsApp.
What happens if my order goes missing during transit?
This is rare, but if it happens, we’ll investigate for 8–10 business days. If unsuccessful, we’ll initiate a refund for prepaid orders via the original payment method.
Are there any shipping charges? When will my order ship?
Shipping is free. We begin manufacturing once your order is placed, which takes 8–10 business days. After quality checks, delivery takes 2–5 business days. For urgent requests, contact +91-9001001313.
Do I need to show ID at the time of delivery?
To ensure correct and safe delivery, please keep an ID card ready for verification. This could be your PAN card, driving license, passport, voter identification card or Aadhaar card.
Can I change the shipping address after placing the order?
Yes, that's possible. Just reach out to our Customer Service Team on +91-9001001313 or india.support@angara.com and they’ll change the address for you. However, if your order is already shipped, the address cannot be changed.
Where are you located? Can I visit your office?
We're based in Jaipur but are an online-only jeweller, which helps us keep costs low and pass the savings on to you.
Where is your jewellery made?
All our jewellery is handcrafted in Jaipur.
What if I’m not available during delivery?
Our carrier will notify you via SMS. A family member can receive the package with a valid ID. If no one is available, delivery will be reattempted.
What does the order status ‘RTO’ mean?
The order status ‘RTO’ stands for Return to Origin. This indicates that the order couldn’t be delivered and is being sent back to us.
For all orders, our delivery partners will make a maximum of 3 delivery attempts. Your order may be marked as undelivered for various reasons, including:
- Delivery partners are unable to contact you
- Unable to locate your address
- Incorrect phone number provided by you at the time of registration
- Cash not ready for payment (in case of COD order)
- Incorrect PIN code
As soon as the first attempt is unsuccessful, our delivery partners will get in touch with you to reschedule the delivery. However, if, after 2 additional attempts, they are still unable to complete the delivery because of any of the above-mentioned reasons, the order will be sent back to us as RTO.
To prevent this, we request you to answer the calls from our delivery partners. In case the first delivery attempt is unsuccessful, please don’t hesitate to contact our Customer Service Team to initiate the reattempt.
If your order has been sent back to us without proper delivery attempts or if you want us to ship the order again, you may reach out to us on +91-9001001313 or india.support@angara.com and we’ll be happy to assist you further.
Why is my order delayed?
We do everything in our power to ensure your order reaches you on time. But bad weather and natural calamities are beyond our control, and may delay or postpone your delivery. In some rare cases, our quality checks may take additional time. For more information, please check our Shipping Policy.
Payments
How can I pay for my order?
We accept all major credit/debit cards, net banking, UPI, and digital wallets. We also offer cash on delivery (COD) for orders up to ₹49,000. For payment queries, contact +91-9001001313 or india.support@angara.com.
Will there be any hidden costs?
No hidden costs. The total shown on the product page is the final price — shipping is free.
Is it safe to use my credit card?
Yes, we use 256-bit SSL encryption to secure your transactions.
My payment was declined. What should I do?
Try another payment method. If issues persist, contact Customer Service.
Do you accept payment in installments?
Not at the moment. But we’re working towards enhancing your shopping experience and should be able to introduce payment through instalments soon.
Customisation
Can I get a custom design done?
Absolutely. Contact +91-9001001313 to discuss your design idea.
Resizing
Can I get my ring resized?
Yes, we offer one free resizing within the first 15 days of delivery. Ring Resizing can cause a difference in the final metal weight. In such cases, any difference amount greater than Rs. 500 is chargeable/refundable. We’ll offer free insured return shipping (free pick-up and delivery). For more information, please refer to our Ring Resizing Policy.
Should I send my ring along with the certificate for resizing?
Yes, you'll need to send your ring back in the same box along with the certificate.
How long does resizing take?
That depends on the design of your ring. Some rings can be resized quickly. For others, we might need to remake them from scratch. Please get in touch with our Customer Service Team for more information on this.
Returns & Exchange
How does return/exchange work?
You can return or exchange your jewellery for free within 15 days of delivery. Contact +91-9001001313 or india.support@angara.com to initiate.
I received the wrong product. What should I do?
We're sorry! Please report it to +91-9001001313 or india.support@angara.com. We’ll arrange a pick-up and refund. Do not use the product and return it in its original condition.
What if I want to return the product after 15 days?
Sorry, you can't return a product after the return window is closed. Please contact our Customer Service Team on +91-9001001313 or india.support@angara.com for more details.
How are COD refunds done?
COD refunds are processed via bank transfer.
Do I need to pay for return shipping?
No. Return shipping is free within 15 days of delivery.
What items are not returnable?
Jewellery that’s worn, mishandled, modified, customised, or engraved cannot be returned. Please ensure items are returned in original condition.
How long will it take to receive my exchanged product?
Once we receive and verify your return, we initiate the exchange. The replacement ships in 6–7 business days.
When will I get my refund?
Once we receive the returned item along with the free gift, certificate, packaging, etc., our Quality Assurance team will conduct an inspection. Following approval, your refund will be processed within 24 to 48 hours. You can expect the amount to be credited to your original payment method within 8 to 12 business days.
I lost my invoice. Can I still return my item?
Yes. Contact Customer Service with your order number or email ID, and we’ll assist you.
Cancellation
Can I cancel my order?
If you decide to cancel your order for any reason, please call our customer service on +91-9001001313.
Cancellation requests for orders that are not yet shipped:
Prepaid Orders: Refunds will be initiated to the original payment method (debit/credit card, net banking or UPI) used at checkout. In rare cases, where the original card is no longer active, a cheque may be issued.
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For COD Orders: We will simply void the transaction to close the cancellation.
Cancellation requests received for orders that are shipped/handed over to the courier partner:
Refuse delivery and the order will be returned. We'll initiate a refund after confirmation from the courier partner. See our Cancellation Policy for details.
When will the funds be back in my account after I've cancelled an order?
Once an order is cancelled, a refund is processed immediately to your original payment method. It may take 8-12 business days to appear in your account depending on your bank/card issuer.
Orders
Is your jewellery hallmarked?
Yes, all our jewellery is BIS Hallmarked.
Can I order by phone?
Yes, you may do that. Please give us a call on +91-9001001313 to place your order.
Can I combine multiple coupons/discounts/free gifts on my order?
No, multiple coupons/discounts/free gifts cannot be combined for a single order.
Can I include a personalised gift message with my purchase?
Sure. Just leave your message in the personalised gift message box on the checkout page, and we’ll send it along as a handwritten note.
Do I need to apply the coupon to get a discount during checkout?
The coupon is auto-applied at checkout. However, if you have a different coupon code, you may choose to use it.
How will my order be packaged?
All our orders are shipped in secure, non-descript packages. Within the package, you’ll find Angara’s branded box that's perfect for gifting or storage.
What if I need my order sooner?
To check if an item can be crafted sooner, please get in touch with our Customer Service Team.
What if I need help placing an order?
Feel free to reach out to our Customer Service Team on +91-9001001313 for any help you may need. You may also choose to contact the team through Live Chat or send an email on india.support@angara.com.
Can I update my order after I've placed it?
All our jewellery pieces are made to order. As soon as we receive your order, we start crafting your piece. If you need to make a change, please contact our Customer Service Team on +91-9001001313 or india.support@angara.com and check if your request can be accommodated. We won’t be able to consider your request if the order is already shipped.
There's an item missing in my order. What should I do?
We're sorry for the missing item. However, if you have ordered multiple items, we may have sent them to you in separate packages. Please check your emails to see if we have notified you about this. You can also contact our Customer Service Team on +91-9001001313 or india.support@angara.com for any help.
