FAQs

We are one of the few Jewellery e-tailers to have generations of expertise in fine gemstones. As we source top-quality gems directly from the mines and manufacturers and produce most of our jewellery, we are able to sell at prices that are 30-40% less than our competitors. We assure you that at Angara, you will always get the best value on fine jewellery. If any accredited, GIA trained Jewellery appraiser values the Jewellery you buy from us for less than 125% of the purchase price, we will give you a 110% refund (up to $ 250). In addition, we also let you customize any piece with your preferred metal, stone quality and carat weight.

Most our Jewellery is made in Los Angeles. We also manufacture in Thailand and India.

All orders shipped to any destination in Australia will be charged sales tax.

We are registered with VeriSign, the leading provider of digital authentication services and products for e-commerce. All the information that is sent to us through our website is automatically encrypted. We use SSL (Secure Socket Layers), the industry standard for communicating securely without risk of data interception manipulation or recipient impersonation. Apart from our Secure Checkout, you can also use PayPal. If you are more comfortable giving us your credit card information over the phone, please give us a call and one of our friendly consultants will be happy to take your order.

Yes, we fully insure your shipment, which means you can have a stress-free shopping experience. However, in the event of a return, you will be responsible for insuring the item.

Please call us on 1800 934237 for a repair quote. All repairs are handled on a case by case basis, depending on what's happened to your piece.

We obtain our diamonds from reputable sources that comply with the Kimberly Process, which is an international monitoring system that tracks and certifies diamonds. Angara supports all industry efforts to end the trade of conflict diamonds.

From this website you can place orders for delivery to Australian addresses only.

• Visit www.angara.com/ca-en to purchase and ship within Canada.
• Visit www.angara.com/uk-en to purchase and ship within UK.
• Visit www.angara.com to purchase and ship within the United States or any other country.

All deliveries are operating on schedule. However, there may be delays caused as a result of local regulations imposed due to COVID-19. We’re also taking additional precautions such as frequent handwashing, cleaning of equipment, and use of sanitizer before and after each delivery to ensure the safety of our customers and team members. Need further assistance? Contact Us

We are accepting repair and resizing requests. These services have not been affected by the Covid-19 outbreak.

Yes. Please call 1800 934237 to speak to one of our Jewellery Advisors.

Free shipping to Australia is available on angara.com/au-en

We provide one free ring resizing within the first year of purchase. The customer only has to take care of the return shipping.

We accept Visa, MasterCard and Discover for all orders. You can also choose other payment methods such as PayPal (PayPal checkout) as well. In addition, we also accept bank wire transfers. To know more about the various payment options, click here.

Once you submit the order, you will receive a Confirmation Email from us.

Yes. We specialise in customized jewellery. Any of our designs can be made in any metal or size, and with any gemstone. You can also send in one of your own designs and we’ll craft it for you.

Yes.

All our Jewellery pieces are of exceptional value and quality. We will refund 110% of the purchase price (up to $ 250) if an accredited, GIA trained Jewellery appraiser values your Jewellery for less than 125% of the purchase price.

The Jewellery appraisal document provides the stone details (carat, quality & grade) and other product specifications. This document is required for insuring the item. The appraisal is an advantage as it will reflect the difference in the price offered by Angara and the current market rates. All pieces of Jewellery are appraised by GIA certified gemmologists only.

With our lifetime warranty, you get free cleaning, re-polishing, prong tightening and re-rhodium plating services. Learn more about our lifetime warranty.

Yes, we also offer an Enhanced Warranty Plan for an additional charge. This plan covers wear and tear issues that are not included in the Lifetime Warranty services. For more details, click here.

The price of the warranty plan will vary depending on the product you choose. You’ll find the exact price for this service in the “Add-ons” section of a product page.

With Lifetime Warranty, you get basic Jewellery maintenance services, while the Enhanced Warranty Plan is more extensive and covers several other wear and tear issues..

No. Multiple coupons/discounts/free gifts cannot be combined for a single order.